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We may send you a letter or a message to your myGov inbox if your bank account balances haven’t been updated for some time.
When your bank account balance changes
You need to keep your bank account balances up to date so we can pay you the right amount.
You can update your bank account balances at any time.
When your bank account opens or closes
You should also tell us if you closed or opened a bank account so we can pay you.
When your bank account details change
It’s important to regularly check your bank details are correct so your payment goes to the right place.
If your bank details change, update them as soon as possible. To do this online, you can follow the steps in our online help guide to update your Centrelink banking details online.
If you need to update your bank details for Child Support or Medicare, you can follow the steps in these online help guides:
If we ask you to update your bank account balances
If we’ve sent a message to your myGov inbox message, it is safe to select the link and follow the instructions.
If you get a letter, you can review and update your bank account balances by following one of these steps:
- sign in to my.gov.au or the myGov app and select Centrelink, then the Bank account balance update reminder on your Centrelink online account homepage
- sign in to the Express Plus Centrelink mobile app, then the Bank account balance update reminder on the home screen
- select the Bank account balance update link in your myGov inbox message
If you aren’t registered for online services, you can call the Online services support hotline on 132 307.
You can read more about how to update your banking details.