Top payments for seeking medical help

1. Medicare self service
2. Medicare online account

What you can do with your Medicare online account

You can claim, manage your details, view statements and get letters online.

1. Help for myGov, online accounts and mobile apps
2. Medicare online help guides

Medicare online account help - Update your bank account details

Instructions on how to update your bank account details using your Medicare online account.

Replace a lost or stolen Pensioner Concession Card or Health Care Card

If your Pensioner Concession Card or Health Care Card is lost, stolen or ruined, we can post you a new card if you need one.

Proving your identity over the phone with Centrelink

How to prove who you are over the phone.

1. Individual Healthcare Identifiers
2. How to get certified copies

Acceptable referees for an Individual Healthcare Identifier (IHI) request

Find out which referees in Australia can certify copies of your identity documents when you request an Individual Healthcare Identifier (IHI).

Explanation or formal review of a decision form (SS351)

Use this form to ask for an explanation or formal review of a decision.

1. Medicare
2. How to claim

Bulk billing

You may be able to access health care at no cost. Learn what bulk billing is, and how to access it.

1. Top payments
2. Medicare card

Remove someone from a Medicare card

You can update your card when your circumstances change.

1. Health Care Card
2. Who can get a card

What other Health Care Cards are available

There are other cards that may suit you better.

1. Growing up
2. Most useful information

Request for Medicare claims information form (MS031)

Use this form to request Medicare claims information for individuals and families.