Supporting documents

We’ll ask you for some documents and information to support your claim for a Commonwealth Seniors Health Card.

Required documents and information

As you complete your claim, we’ll ask you for certain documents or information. If they show as required in your claim, you must give us the required documents on the Next steps page in your online account. You need to provide these before you can submit your claim. Having them ready will help you finish your claim and speed up the process.

Documents and information we usually ask for include:

InformationDetails
Tax file numberYou’ll need your tax file number (TFN). If you have a partner, we’ll also need their TFN. If you don’t have a TFN, you can apply to get a TFN free on the Australian Taxation Office (ATO) website.
Financial

You’ll need to give details of your finances. If you have a partner, we may need information about their financial assets. You may need to provide the following documents to complete your claim:

  • tax notice of assessments
  • personal tax returns
  • income statement or payment summary
  • savings, term deposits or overseas bank account details
  • investments
  • income stream schedule
  • the latest annual superannuation statement issued by your superannuation fund.

If you have a Self-Managed Superannuation Fund (SMSF) or Small APRA fund (SAF), you may need to give us the latest annual member statement for each fund.

Relationships

You may need to tell us your:

  • partner details, including citizenship, and income details
  • separation details.
Residence details if you’ve lived outside Australia

You may need to tell us your:

  • visa information
  • the date you and your partner became Australian citizens
  • the dates you and your partner lived in other countries.
Employment or work

If you’ve stopped working you may need to give us an employment separation certificate and payslips.

You may also need to tell us about any income you’re paid from:

  • work
  • a small business
  • other income, such as rent from an investment property.

You may be able to get some documents through your ATO online account. Read more about using ATO online services on the ATO website.

You may not need all of these. Your partner or nominee may also need to give us some of these documents to support your claim.

If you have any questions, or are having trouble getting the information, you can call us on the Older Australians line.

Supplementary documents and information

You may need to give us other documents. These show as supplementary in the claim. You should try to give us your supplementary documents at the same time as the required documents. You have up to 14 days after you submit your claim to give us these documents. We might be able to process your claim quicker if you give them to us at the same time.

We may ask you for more information as we work through your claim and assess your circumstances. We’ll try and call you first, but if we can’t call you we’ll write you a letter. This letter may come to you through myGov or by post. You’ll have 14 days to get back to us, or we may reject your claim. We’ll put your claim on hold while we wait.

Submit your supporting documents

If your Centrelink online account is linked to myGov, sign in now to upload your supporting documents.

Sign in to myGov

You can also submit them to us by:

Read more about how to upload your Centrelink documents online.

Page last updated: 3 July 2024.
QC 74362