Setting up your access to the HI Service

How individual healthcare providers can set up their access to the Healthcare Identifiers (HI) Service and My Health Record.

After you’ve registered to use the HI Service, you will be able to access:

You need a PRODA account to access HPOS and the NPP. If you don’t have one, register for a PRODA account and link HPOS using your healthcare identifier.

Make sure you link your Healthcare Provider Identifier-Individual (HPI-I) to your PRODA account.

To use your organisation’s software and the NPP to access My Health Records, give your organisation maintenance officer (OMO) your HPI-I.

Your OMO will link your HPI-I to the organisation’s Healthcare Provider Identifier-Organisation (HPI-O), so you can access My Health Records on the organisation’s behalf.

You should also add a Healthcare Provider Directory (HPD) entry. Having an entry in the HPD means:

  • you can search for listed individual healthcare providers and organisations to help with referrals and sending secure messages
  • other listed individual healthcare providers and organisations can find you.

If you’ve registered with Australian Health Practitioner Regulation Agency (Ahpra), you can also publish your details in the HPD.

Page last updated: 4 May 2022.
QC 31466