Our staff can help you with your aged care matters

Published: 16 December 2025

We offer free face to face appointments with our service centre staff and Aged Care Specialist Officers (ACSO).

Watch the video to find out how you can get help with:

  • general information about aged care from a Service Officer
  • in-depth detailed information from an Aged Care Specialist Officer (ACSO).

To book a Service Officer appointment you can:

  • use the Express Plus Centrelink mobile app
  • your Centrelink online account through myGov
  • call the Aged Care Line
  • visit a service centre.

Call the Aged Care Line or visit a service centre to make an appointment with an ACSO.

Page last updated: 16 December 2025.
QC 83514