Software vendors and developers
Information and resources about NASH PKI certificates to help software developers or vendors that work in healthcare provider organisations.
National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificates let healthcare providers and supporting organisations securely communicate and exchange health information electronically. These certificates:
- are used to access the My Health Record system
- provide confidence in the integrity of information transmitted
- provide secure exchange of health information with other healthcare providers.
NASH PKI test kit
You can use a test certificate to authenticate in the test environment for both:
- the My Health Record system
- sending and receiving secure messages.
Test certificates can't be used in the:
- My Health Record production environment
- Healthcare Identifiers (HI) Service
- any other online program.
When you apply for a test kit, you agree to the terms and conditions of licence.
When using the test kit, you're bound by these terms and conditions.
You can apply for a NASH PKI test kit by sending an email to firstname.lastname@example.org with the reason why you need the test kit. We’ll send you an Application to request a National Authentication Service for Health Public Key Infrastructure Test Certificate kit form.
This form includes the terms and conditions (licence) by which we agree to license or otherwise make a test certificate kit available.
When we get your completed and signed form, we'll send you the test kit.
Certificates in the NASH PKI test kit
When you get the NASH PKI test kit, check it has the following certificates:
- an active test NASH PKI certificate for Healthcare Provider Organisations for 2 test organisations
- a revoked test NASH PKI certificate for Healthcare Provider Organisations for a test organisation, if requested
- an active test NASH PKI certificate for Supporting Organisations for a test organisation, if requested.
Test organisation names will vary in different test kits. Any healthcare identifiers embedded in the certificates are test healthcare identifiers only.
Test certificates are valid for 2 years.
Using the active test certificates
Use both active test NASH PKI certificates for Healthcare Provider Organisations to:
- check secure messaging is operating correctly
- check the NASH Test Directory can be accessed.
Use the active test NASH PKI certificate for Supporting Organisations to:
- check secure messaging is working between intermediary organisations
- check the NASH Test Directory can be accessed with a supporting organisation NASH PKI certificate.
Using the revoked test certificates
Use the revoked test NASH PKI certificates for Healthcare Provider Organisation to:
- check secure messaging can't occur when 1 of the organisations has a revoked certificate. Use 1 of the test NASH PKI certificate for Healthcare Provider Organisations to test this
- confirm an organisation can't access the NASH Test Directory when they use a revoked certificate.
Installing test certificates
If you need technical support to install the certificates call us.
NASH, Medicare claims and payments PKI certificate compatibility matrix
NASH, My Health Record, secure messaging and HI Service PKI certificates - usage summary.
|Certificate type||My Health Record system||NASH||HI Service||Secure messaging|
|B2B||Provider Portal||NASH Directory||HPOS||B2B||B2B|
|DHS PKI Individual Certificate
|Medicare PKI Site Certificate
|Medicare PKI Site Certificate (For PBS Community)
|DHS Individual Certificate for Healthcare Provider Individuals via data source for HI Service
|DHS PKI Individual Certificate for an authorised Organisation Maintenance Officer (OMO) under the HI Service
|Medicare Network Organisation PKI Site Certificate under the HI Service
|NASH PKI Certificate for Individual Healthcare Provider*
|NASH PKI Certificate for Healthcare Provider Organisations**
|NASH PKI Certificate for Supporting Organisations
* Usage also applies to eHealth Record Organisation PKI certificate
** Usage also applies for eHealth Record Individual PKI certificate
NASH operational requirements
Personal identification code (PIC)
A personal identification code (PIC) is the secure code you need to access your certificate. The certificate will be locked if the PIC has been entered incorrectly 3 times.
The NASH PKI test kit includes a PIC for each certificate to install the test certificate. If you lose your PIC, call us.
Personal identification code unlock key (PUK)
You need a personal identification code unlock key (PUK) to unlock your certificate if the PIC has been entered incorrectly three times. The PUK is only used for the NASH PKI certificate for Individual Healthcare Providers.
If the PUK is entered incorrectly 3 times you need to request a replacement certificate.
The PUK for a test certificate is available for software vendors by calling us.
Test NASH PKI certificates have a lifespan of 2 years from the issue date. To continue using test certificates, you need to request new test certificates before this time. You should contact us to start the replacement process at least a month before your NASH PKI test certificates expire.
You can replace your test certificates by calling or by emailing us.
Certificates can be revoked if they're:
- no longer required.
If you still need them, lost certificates can be revoked and then replaced.
Support for revoked certificates is available by calling us.
The NASH Directory is a secure directory of active NASH PKI certificates for Healthcare Provider Organisations and supporting organisations. You can use key words to search the NASH directory to find an entity's PKI certificate.
You can access the NASH Directory and NASH Test Directory through the Certificates Australia website.
Legislative, privacy and policy requirements
Healthcare providers and organisations’ healthcare identifiers are embedded in NASH PKI certificates.
The Healthcare Identifiers Act 2010 regulates the use and disclosure of healthcare identifiers.
It's important your organisation makes sure certificates are always used for the purpose of providing healthcare.
Read more about specific certificate policies.
NASH PKI support and contact information
Developing your product
We can provide support to help you develop your product.
The OTS Liaison is the first point of contact and escalation for software vendors.
You can call or email us.
Read more about:
- secure messaging, including links to the Standards Australia standards, on the Australian Digital Health Agency website
- My Health Record system, on the Australian Digital Health Agency website
- the NASH Test Directory and to access the directory, on the Certificates Australia website
- healthcare identifiers and My Health Record legislation, on the Federal Register of Legislation website.
Email us your feedback.
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Page last updated: 1 December 2020
This information was printed 21 January 2021 from https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/national-authentication-service-health/resources/software-vendors-and-developers. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.