Manage your certificates
Learn how you can manage your NASH PKI certificate.
We’re upgrading the NASH authentication system to strengthen security when you access digital health services. You’ll need to contact your software provider about updating your software to a SHA-2 ready version.
Check with your software provider before requesting a NASH certificate. Ask if they need a NASH SHA-1 Certificate or a NASH SHA-2 Certificate.
We’ll no longer issue NASH SHA-1 PKI certificates from 14 March 2022.
NASH PKI certificates expire 2 years from the date of issue.
You can check the expiry date on the HI Service certificates tab in Health Professional Online Services (HPOS).
Request a certificate
Healthcare organisations need to request a certificate in HPOS.
Before your certificate expires, you need to request a new one so you can keep using My Health Record. Your software vendor will advise you when you need to renew your NASH PKI certificate.
We manage the renewal process for NASH PKI certificates for contracted service providers and general supporting organisations.
Certificates compromised, lost or no longer needed
If you don’t need or use your certificate, or if it’s lost or compromised, let us know. You can request another one if you need it.
Certificates not received
If you don't get your certificate or can’t download it, email us at the eBusiness Service Centre. We can also help if you have a certificate and need assistance.
Correct installation of certificates
If you don’t think your certificate has installed correctly please contact your software vendor.
Page last updated: 20 September 2021
This information was printed 7 December 2021 from https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/national-authentication-service-health/managing/manage-your-certificates. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.