Aged care providers

Aged care payments and services for aged care service providers and staff.

Tasks

Choose a digital claiming channel

Find out how to claim aged care payments online

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Aged Care Provider Portal

Log on to the new Aged Care Provider Portal

Services, payments and programs

Aged Care Education and Training Incentive program

Payments to help aged care workers enrolled in accredited education and training programs.

Aged care entry requirements for providers

Information for aged care providers about aged care entry requirements.

Aged Care Funding Instrument

The Aged Care Funding Instrument (ACFI) is the classification instrument used to pay subsidies to residential aged care services.

Aged Care Provider Portal

The Aged Care Provider Portal is a secure place to access online services.

Aged Care Viability Supplement for care providers

A payment to help with the higher costs of delivering aged care services in rural and remote areas.

Assessment for Aged Care

Information about aged care assessments for aged care providers.

Hardship supplement for aged care providers

A supplement paid to aged care providers on behalf of care recipients who experience financial hardship.

Increasing choice in home care

As of 27 February 2017, funding for a home care package follows the care recipient.

Online claiming for aged care providers

Aged Care Online Services and Aged Care Online Claiming closed on 20 November 2020. It has been replaced with the Aged Care Provider Portal.

Oxygen Supplement

A supplement paid to an approved provider for a care recipient who has an ongoing medical need for oxygen.

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Help subjects

Aged care client adaptor data cleansing and synchronisation

Providers that use client adaptor software should synchronise their data with us before they send and receive data for the first time.

Aged care reforms

The reforms create a better aged care system to give older people more choice and control and easier access to a range of aged care services.

Client adaptor software for digital claiming for aged care providers

Information about client adaptor based business to government (B2G) software.

Digital claiming for aged care providers

A fast and secure way to submit events and claim aged care payments.

DVA education for health professionals

Help with Department of Veterans’ Affairs (DVA) billing and claiming.

Incentive Programs education for health professionals

Learn about Incentive Programs to help you and your staff do business with us.

Payment statements for Home Care subsidy

View and print payment statements that show the Australian Government subsidy paid for care recipients receiving a home care package in the specified month.

Setting up web services software for aged care providers

Information about how to set up your aged care web services software.

Setting up your client adaptor software for digital claiming for aged care providers

Information about the steps you need to take to set up your client adaptor software.

Software developers for digital claiming for aged care providers

Find software developers that provide software for aged care.

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News

We’re upgrading our Business to Government (B2G) software channel

Aged care providers will need web services compatible B2G software to access our aged care channels from 13 March 2022.

Improved payment arrangements for home care providers are coming

From 1 September, home care funding will be based on the services delivered to care recipients. You can get ready now.

Help for customers who need assistance to pay their aged care costs

It’s now easier for customers to get help if they need assistance to pay their aged care costs.

Reminder that Centrelink and aged care nominee arrangements are changing

We’ve been making changes to nominee arrangements for Centrelink and aged care. Changes will continue until 12 March 2021.

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My Aged Care

Read the latest My Aged Care information and support materials on the Department of Health Website.

View all aged care providers news

Aged care providers

Tasks

Services, payments and programs

Help subjects

News

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