Residential aged care is for older Australians who can no longer live independently at home. The Australian Government funds residential aged care services to make it more affordable and accessible.
Claiming Residential Care
You can use Aged Care Provider Portal (ACPP) to do business with us.
You can access the ACPP with an individual or organisation Provider Digital Access (PRODA) account. If you don’t have an account, register for PRODA online.
You can submit a claim to us through either of these digital claiming channels:
- the Aged Care Provider Portal (ACPP)
- integrated business-to-government (B2G) software purchased through an independent software developer.
You can read the steps to claim Residential Care Subsidy in the ACPP.
We have information about:
- residential care assessments
- basic daily fee
- means tested care fees and contributions
- accommodation payment
- additional fees
- aged care fee estimator.
Find out what to understand before making a Residential Care Claim.
We adjust residential care fees to check all details are correct and to make sure you’re paid correctly. Learn more about adjustment of residential care fees for aged care providers.
As care recipients move between aged care providers, services and care types their cap arrangements follow them.
We have information about entering care:
- after 1 November 2025
- after 1 July 2014
- before 1 July 2014.
Read more about annual, lifetime and limited caps.
Approved residential aged care providers may be paid a subsidy for each person in residential respite care.
Read about care recipient eligibility for residential respite and extensions.
Approved providers can receive supplements and subsidies to provide aged care:
- 24/7 RN supplement
- Accommodation supplement
- Aged Care Viability Supplement for care providers
- Aged Care Outbreak Management Supplement (ACOMS)
- AN-ACC classification
- Concessional resident supplement for aged care
- Enteral feeding supplement
- Hotelling supplement
- Oxygen Supplement
- Veterans’ supplement.
Read about supplements and subsidies.
You need to report a care recipient’s refundable accommodation balance as part of your monthly claim. This includes Refundable Accommodation Deposits (RADs) and Refundable Accommodation Contributions (RACs).
We use this information to keep care recipients' means assessments current, ensuring they pay the correct fees based on their financial situation.
When someone enters your care, you also need to tell us the agreed accommodation amount and the date it was agreed. You’ll need to do this as part of an entry event in the Aged Care Provider Portal (ACPP).
You can read steps on how to use the ACPP to do business with us:
- claim residential care subsidies
- finalise a claim
- view historical care data and subsidy adjustments
- view residential care payment statements
- register and update bank details
- manage residential care recipient events
- manage departures
- register respite care recipient events
- generate an over occupancy report.
Retention of lump sum accommodation payments
From 1 November 2025, you’ll need to retain a percentage of a care recipient’s lump sum accommodation payment for certain individuals and apply indexation to some Daily Accommodation Payments (DAP). Find out more details about eligibility and calculations on the Department of Health, Disability and Ageing website.