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You can use Electronic Verification of Rent (EVoR) each time there is a change to your customer’s rent amount.
When to tell us about rent changes
You must update rent amounts between 15 and 50 days before the rent changes using EVoR.
You can’t update the rent amount using EVoR outside this timeframe.
Access to EVoR
If we approve your business to use EVoR, you must nominate at least one Authorised Officer. The Authorised Officer is responsible for managing who in your business has access to the EVoR service in Business Hub.
Before you can give your employees, contractors or agents access to EVoR in Business Hub, they must give you their verified PRODA Registration Authority (RA) number. If they don’t have one, they must apply for a PRODA user ID and password themselves.
You can use EVoR for single or batch updates.
Single entry service
You can use the single entry service to both:
- search for a single mutual customer
- view or update the rent amount for one customer.
Bulk entry service
You can use the bulk entry service to do all of these:
- submit a single file to update rent amounts for multiple customers
- compose new mail messages
- get a detailed report with each update.
EVoR user guide
If you need help using EVoR, you can access an EVoR user guide in the digital assistant in Business Hub or contact the Confirmation Services helpdesk.
Find out more about your obligations when using EVoR.