To improve Centrepay, we’ve:
- reduced the number of service reasons
- added mandatory conditions, or target amounts and end dates to many service reasons
- updated the Terms of Use and Policy for businesses
From 3 November 2025, you can’t set up a new deduction for a service reason that’s being removed.
For all new deductions and any changes to existing deductions, you must use the new Centrepay deduction authority form.
Find out more about Centrepay reform and what you need to do.