There are different ways scammers try to trick you, including pretending to be from myGov.
They may send you emails with a link, button or icon that takes you to a fake myGov website. These are all types of phishing links. Phishing is a way for scammers to steal your personal information, like your myGov sign in details.
If you get an email from ‘myGov’ with a link, button or icon to click on, it’s a scam. Don’t click on it.
Here are some common ways scammers use emails to target our customers.
Scammers may ask you to update your personal information, including your Electronic Funds Transfer (EFT) details, via a link, button, icon, QR code or attachment in an email. They’ll say you can get a payment or refund if you do this.
They may also say a subsidy has been issued but can’t be claimed due to incomplete information. They’ll ask you to update your details by clicking a link, button or icon. If you click on any of these, they’ll take you to a fake myGov website designed to steal your personal information.
Don’t click the link, button or icon. These are all scams.
To appear genuine, the emails often include images and wording copied from the myGov website or the myGov app. These scam emails may look similar to this:
Scammers may send you an email saying your myGov account is locked. They ask you to click on a link to unlock it.
They may also say the security of your myGov account is at risk, and your account will be deactivated or permanently locked if you don’t click a link to sign into myGov.
Don’t click the link. These are all scams.
They may also say to call a phone number for help. Don’t call the number listed if you believe the email may be a scam. Always search for our genuine phone numbers on our website. You can read more about how to contact myGov for help with your account.
The email may look similar to this:
Scammers may send you an email saying there’s been suspicious activity or sign ins to your myGov account from unknown devices.
They will ask you to click on a link if the activity was not you. They try to have you fix any suspicious account activity by visiting a fake myGov website.
Don’t click the link. This is a scam designed to steal your myGov and personal details.
They may also say to call a phone number for help. Don’t call the number listed if you believe it may be a scam. Always search for our genuine phone numbers on our website. You can read more about how to contact myGov for help with your account.
The email may look similar to this:
Scammers may also tell you there’s a problem with your tax return. They threaten legal action if you don’t enter your details into a website. They often begin the email by saying ‘Dear myGov Customer’ and include an attachment asking you to confirm your details.
It tells you ‘myGov’ noticed a discrepancy in your previous tax return. Don’t open the attachment or provide any personal details, it’s a scam.
They may also say you have received a lodgement notification, and changes were made to your account.
These scam emails may look similar to the below examples:
Read more about myGov scams.