How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
Explanation or formal review of a decision form (SS351)
Use this form to ask for an explanation or formal review of a decision.
How to protect yourself when you claim a Crisis Payment for Extreme Circumstances Family and Domestic Violence
It’s important to consider how to claim safely. This may include changing your details or nominee arrangements.
How gifting can affect your payment
If you or your partner gift money, income or assets, we may assess it in your income and assets tests.
What to report when you report income to Centrelink
We need to know the gross employment income you and your partner get so we can pay you the right amount.
How to prove your identity to Centrelink using your Digital ID
How to prove who you are to Centrelink using your Digital ID.
Private Trust form (MOD PT)
Use this form if in the last 5 years, you or your partner have been involved with or have transferred funds or assets to a private trust that has not been vested.
How our social work services can help
We can help if you need to turn to someone for support.
Where to get help for domestic violence
Get help accessing our payments and connecting to local support services like legal and housing support.
Transfer to Age Pension
If you’re Age Pension age and get an eligible payment, you can apply to transfer to Age Pension.