Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
Someone to act for you with Medicare, Centrelink, aged care or Child Support
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.
Residence rules for Carer Allowance
To be eligible for Carer Allowance you must meet the residence rules.
Details of income stream product form (SA330)
Use this form to give us information about your income stream, so we can calculate your payment.
Setting up online accounts for Centrelink
To do your business with us, create a myGov account and link it to Centrelink.
Residential Aged Care Calculation of your cost of care form (SA457)
Use this form to give us your financial details. Don’t use this form if you get a relevant income support payment.
How to claim Carer Payment
Complete the following steps to claim Carer Payment. Before you start, check if you can get it.
Weekly payment option
Some people can get income support payments paid each week instead of each fortnight.
How to claim the Qld Ex-Tropical Cyclone Alfred, Mar 2025 - Australian Government Disaster Recovery Payment
There are 3 steps to claim Australian Government Disaster Recovery Payment.