Centrepay complaints policy for your business
When adapting or creating a Centrepay complaints policy for your business, your policy must meet our minimum requirements.
Deductions under a section 72A (garnishee) notice
We may send you a section 72A notice, also known as a garnishee notice. If we do, the law states you must deduct an amount of child support.
Managing nominee delegations in PRODA
Learn how to nominate a member of your organisation to act on your behalf with a service provider.
Centrepay reform
We've reformed Centrepay to meet customer and business expectations and improve the service.
Adding and linking to HPOS for PBS
Learn how to add and link HPOS to your organisation in PRODA to access the PBS Stationery Online Ordering service.
Adding and linking to health service providers
Learn how to add and link to health service providers in PRODA to access their services.
Deducting child support information for employers
We may ask you to deduct child support from money you pay to your employees or contractors.
Business feedback and complaints
As a business you can give a compliment. You can also make a complaint or offer a suggestion to help us improve our service.
Reporting requirements under the Paid Parental Leave scheme
You have financial reporting and tax requirements under the scheme.
Business service changes
We sometimes have problems with our business self service. We try to tell you about any problems and fix them as quickly as we can.