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If you disagree with the claim outcome, you can contact us to discuss your options.
If you disagree with a decision we have made
If you don’t understand or agree with a decision we have made, contact us on 1800 777 653. We’ll explain the reasons for the decision and discuss your options. Only the injured person or their authorised representative can request a formal review of a charge amount. We’re unable to disclose specific details of the services listed on the Notice of past benefits (NOPB) or Notice of charge (NOC).
Centrelink Compensation Recovery
Centrelink Compensation Recovery recovers compensation related payments in a different way to Medicare
If the injured person receives a Centrelink payment, the compensation payment could affect the amount of income support they’re entitled to and there may be a recovery.
You can find out more information about Centrelink Compensation Recovery.
Centrelink clearance
You may need to wait for Centrelink clearance before making the compensation payment to the injured person.
You don’t need to wait for Centrelink clearance before either:
- paying us the 10% advance payment and submitting the Notice of judgment or settlement form
- submitting the Notice of judgment or settlement form to request a Notice of charge if you choose not to make an advance payment.
Child Support Program
The Child Support Program may take action under legislation to recover or request information related to compensation payments.
Release of money
Section 72A of the Child Support (Registration and Collection) Act 1988, allows the Child Support Program to issue a notice to the agency for the garnishee of money being held on behalf of the injured person.
Release of information
Section 120 of the Child Support (Registration and Collection) Act 1988, allows the Child Support Program to request details in respect of an injured person or claimant from Services Australia.
What legislation applies
We have legislation about compensation for people that get Medicare or Centrelink payments from us. You can find out more information from any of the following:
- Health and Other Services (Compensation) Act 1995
- Health and Other Services (Compensation) Care Charges Act 1995
- Aged Care Act 1997
- Social Security Act 1991: Compensation Recovery
- Freedom of Information Act 1982
- Child Support (Registration and Collection) Act 1988
- The Public Governance, Performance and Accountability Act 2013 (PGPA).
Contact us
If you’d like to talk to us, please call our Compensation Recovery line.