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The way to bill Medicare Benefit Schedule (MBS) and Department of Veterans’ Affairs (DVA) item numbers is the same for all claiming channels.
Read more about how to claim these billed item numbers through Medicare Online, Easyclaim, ECLIPSE, Webclaim or manual claims.
You need a Provider Digital Access (PRODA) account to access Health Professionals Online Services (HPOS). For HPOS and Webclaim claims you’ll need an individual account. For Easyclaim and ECLIPSE you’ll need an organisation account. If you don’t already have an account, you can register for an individual account or an organisation account.
If you know which items to bill, you can log in to HPOS or Medicare Online through PRODA and follow these instructions.
Steps for how to bill MBS items
Step 1: Check the latest information on MBS item numbers on MBS Online or the DVA schedule on the DVA website.
Step 2: Bill using your practice software or log in to PRODA to access HPOS or Medicare Online.
Related tasks
Check MBS item numbers using the online checker in HPOS or using MBS Online.
Once you’ve billed for your consultation, you may need to:
- check status of a claim
- manage Medicare rejected claims.
Billing rules
There are important legal obligations to understand if you choose to privately bill a patient for a Medicare service. Meeting the requirements under the Health Insurance Regulations 2018 will help us pay the correct Medicare benefit to the claimant.
Read the Health Insurance Regulations on the Federal Register of Legislation.
Itemised accounts
A Medicare benefit isn’t payable unless it’s on an account that includes the fee and service details, including:
- the name of the patient
- the date of the service
- the amount charged
- the total amount paid
- any amount still owing
- an item number and/or a description to identify the service.
Under the Health Insurance Act 1973, you’re legally responsible for services billed to Medicare under either your:
- Medicare provider number
- name.
You’re also responsible for incorrect claims. This includes when someone else records the information on your behalf, for example, the practice manager.
Health professional details required on account or receipt
Under section 51 of the Health Insurance Regulations 2018, you must include certain information on an account or receipt.
You can provide either or both the:
- name of the health professional that’s providing the service and address of the place of practice for the service
- provider number of the health professional.
We can record more than one practice location for you. Always use the provider number for the practice location where you provide the services.
When a locum provides a service on behalf of another health professional, the account documents must use either the:
- word Locum
- letters LT (Locum Tenens).
Referral details required on account or receipt
You need to provide referral details on the account or receipt for patients referred to you. This includes the:
- name of the referring health professional
- address or provider number of the referring health professional
- patient’s referral date
- period the referral is valid for.
If a referral is valid for anything other than 12 months, you should reflect it in months. For example, write ‘3 months’. You can also write ‘indefinitely’.
Multiple attendances on the same day
We can pay Medicare benefits if you attend to a patient several times on the same day if they’re not continued from the initial or earlier visit.
If you attend to a patient more than once in the same day, include each time on the account. This will help us assess the claims.
Read more about billing multiple MBS items.
Services to in-patients
Mark the account with an asterisk * or the letter ‘H’ if you provide or request services for an in-patient:
- of a hospital
- at an approved day hospital facility.
You can provide services as part of a privately insured episode of hospital-substitute treatment. If a patient chooses to receive a benefit from a private health insurer the claim should include either the:
- hospital-substitute treatment directly after an item number and brief description of the professional service
- hospital-substitute treatment and a description of the professional service identifying the item related to the service.
Ask us to include the account reference details in your Medicare statement of benefit. This will help you work out which account we’ve paid the Medicare benefit for. The account can hold up to 11 alphabetical and numeric characters.
If we can’t clearly identify the service as qualifying for Medicare benefits, we may delay or not pay the claim.
Benefits for professional services
The claimant is the person who incurred or is liable for the expense for the medical services. We pay Medicare benefits to the claimant.
The claimant and patient aren’t always the same. For example, a parent may pay for the service but they may not be the patient.
Paid accounts
The claimant may pay your account and then claim the Medicare benefit with us.
Unpaid and partially paid accounts
If the claimant hasn’t paid your account, they can present the unpaid or partially paid account to us.
In this case, we’ll forward a Medicare benefit cheque to the claimant made payable to you, the service provider. This is a Pay Doctor via Claimant Cheque (PDVC).
The claimant is responsible for providing the cheque to you and for paying any outstanding balance of the account.
The 90-day pay doctor cheque scheme lets us cancel a PDVC cheque for eligible health professionals. We’ll then pay you the Medicare benefit by Electronic Funds Transfer (EFT) instead.
Read more about the 90-day pay doctor cheque scheme.
Specific billing requirements
There are procedures, professions and care plans which have certain billing requirements that need to be applied when making a claim. It’s important to understand the rules so your claim is not affected.