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Authentication system upgrade
We’ve upgraded the NASH authentication system to strengthen security. You’ll need to contact your software provider about updating your software to a SHA-2 ready version.
NASH PKI certificates expire 2 years from the date of issue.
You can check the expiry date on the HI Service certificate tab in Health Professional Online Services (HPOS).
Request a certificate
Healthcare organisations need to request a certificate in HPOS.
Before your certificate expires, you need to request a new one so you can keep using My Health Record. Your software vendor will advise you when you need to renew your NASH PKI certificate.
We manage the renewal process for NASH PKI certificates for contracted service providers and general supporting organisations.
Certificates compromised, lost or no longer needed
If you don’t need or use your certificate, or if it’s lost or compromised, let us know. You can request another one if you need it.
You can revoke your NASH PKI certificate from the HI Service certificates tab in HPOS.
Certificates not received
If you don’t get your certificate or can’t download it, email us at the eBusiness Service Centre. We can also help if you have a certificate and need assistance.
Correct installation of certificates
If you don’t think your certificate has installed correctly please contact your software vendor.