Manage your money using self service

Self service is a fast and easy way to manage your Income Management and BasicsCard money.

You can do all of the following:

  • check your account balance
  • access account details
  • check your remaining daily limit
  • see recent transactions
  • check expense allocations
  • get a statement
  • move your income managed money between your BasicsCard and Income Management account
  • choose to have your BasicsCard balance on EFTPOS receipts or display on EFTPOS terminals when shopping with participating merchants
  • make one-off payments to Income Management organisations.

Access self service

Access any of these self service options to manage your Income Management and BasicsCard money:

Contact numbers available on this page.

Centrelink phone self service line

Use this self service line to manage your Centrelink business yourself. This is an automated service, where you select options using your phone keypad

136 240
7 days a week 24 hours a day

Before your phone, make sure you have your CRN or CAN handy. When calling, you'll need a voiceprint. You can create one when you call. Read more about creating a voiceprint.

If you need to speak with a service officer, you will need to phone during office hours which are between 8am and 8pm Monday to Friday.

There are other ways you may want to contact us.

Page last updated: 3 January 2025.
QC 37936