To access the home care subsidies, you need to submit a claim to us every month. You can do this through either:
- the Aged Care Provider Portal (ACPP)
- integrated business-to-government (B2G) software purchased through an independent software developer.
You need to ensure that each care recipient in your care has events or changes updated before your claim is completed. This includes entries, departures, leave and applications for supplements such as the Dementia and cognition supplement.
Support at Home from 1 November 2025
Support at Home has replaced the Home Care Packages Program. The final monthly claim for Home Care Packages was in October 2025. You will not transition to Support at Home until your October 2025 claim has been approved and paid.
Read about how to claim using the ACPP.