Keep your SmartCard safe to protect your money

Published: 21 July 2026

If you have a SmartCard, make sure to always keep it in a safe place. Follow our other tips to help protect your money.

There are a few important things to remember when using your SmartCard:

  • don’t share your card, PIN, CVV number or password with anyone, including family and friends
  • only you should use your SmartCard
  • don’t throw your SmartCard away.

If your card is lost, stolen or damaged, tell us straight away so we can help protect your money.

Find out more about enhanced Income Management and the SmartCard.

Page last updated: 21 July 2026.
QC 84372