Proving your identity online with Centrelink

How to prove who you are online.

If you’re in a COVID-19 hotspot and cannot submit your claim online, call our Centrelink employment services line. Check local COVID-19 restrictions before you visit a service centre.

It’s quick and easy to prove who you are online. You can do it with a myGov account. If you don’t have one, it’s easy to create one. Once you prove your identity, myGov will link you to Centrelink.

You’ll need one of these documents:

Current document Details
Australian birth certificate A full birth certificate in your name or former name issued by Births, Deaths and Marriages. We can’t accept birth extracts or birth cards.
Australian citizenship certificate Issued in your name or former name. If your name appears on your parents’ certificate, you can use that.
Australian passport Issued in your name or former name.
Australian visa A resident or tourist visa issued in your name or former name. We can’t accept expired visas.

And one of these documents:

Current document Details
Australian Certificate of Registration by Descent Issued by the Australian Government to a person born outside Australia. At least one of their parents was an Australian citizen at the time of their birth.
Australian driver licence A current driver licence with your photo issued in your name. This includes physical and digital driver licences, current learner permits and provisional licences.
ImmiCard A card issued in your name or former name by the Department of Home Affairs.

You’ll also need to enter some information from your Medicare card.

Before you can submit a claim for payment, you need to complete our identity requirements. You need to bring an acceptable photo identity document to a service centre.

We may also need an additional identity document. You can upload this document in your Centrelink online account or bring it to a service centre.

Page last updated: 10 May 2021