How to claim
Complete the following steps to claim a Low Income Health Care Card. Before you start, check if you can get it.
Steps to claim a Low Income Health Care Card
1. Get ready to claim
The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.
To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own myGov account.
If you don’t have a myGov account or a Centrelink online account, you’ll need to set them up. You need to create a myGov account and link it to Centrelink. You’ll also need a Customer Reference Number (CRN) to set up and link these accounts. You’ll have a CRN if you get a Centrelink payment or service from us.
You may need to prove your identity with us before you start your claim.
If you can’t claim a Low Income Health Care card online, you can either:
If you have a partner who’s also eligible for a card, they’ll need to submit their own online claim.
2. Get your documents ready to claim
You’ll need to get your supporting documents ready to help answer some of the questions in the claim.
3. Make your claim
- Sign in to myGov and go to Centrelink.
- Select Make a claim, then Make a claim.
- Under Concession Cards, select Get started.
- Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
- Submit your claim.
When you're ready:
4. Track your claim
After you submit your claim online, you’ll get a receipt telling you:
- the ID number of your claim
- the date we estimate your claim will be complete
- a link to track its progress.
We’ll send a message to your myGov Inbox to let you know the result of your application. If you don't get electronic letters, we'll send you a letter in the mail.
If we need more details we’ll ask you for them.
If you think we’ve made a mistake you can ask us to review our decision.
To do your business with us, create a myGov account and link to Centrelink.
When you claim a payment or service, we’ll ask you for some documents to support your claim.
If you disagree with a decision we've made, you have the right to ask us to review our decision.
You can renew or report a stolen card, or tell us if things have changed.
Page last updated: 25 May 2021
This information was printed 24 June 2021 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/low-income-health-care-card/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.