How to claim

Complete the following steps to claim a Low Income Health Care Card. Before you start, check if you can get it.

Steps to claim a Low Income Health Care Card

  1. Visiting a service centre

    1. Get ready to claim

    The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.

    To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own myGov account.

    If you don’t have a myGov account or a Centrelink online account, you’ll need to set them up. You need to create a myGov account and link it to Centrelink. You’ll also need a Customer Reference Number (CRN) to set up and link these accounts. You’ll have a CRN if you get a Centrelink payment or service from us.

    You may need to prove your identity with us before you start your claim.

    If you can’t claim a Low Income Health Care card online, you can either:

    If you have a partner who’s also eligible for a card, they’ll need to submit their own online claim.

  2. Gather Documents

    2. Get your documents ready to claim

    You’ll need to get your supporting documents ready to help answer some of the questions in the claim.

  3. Claim online

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Under Concession Cards, select Get started.
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
    5. Submit your claim.

    When you’re ready:

    Sign in to myGov


    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • the ID number of your claim
    • the date we estimate your claim will be complete
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink then click on Outstanding claim tasks. You can also do this on the Express Plus Centrelink mobile app.

    We’ll send a message to your myGov Inbox to let you know the result of your application. If you don’t get electronic letters, we’ll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 17 November 2022