Steps to claim a Low Income Health Care Card
1. Get ready to claim
The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.
To claim online, you need a Centrelink online account linked to myGov. If you have a nominee they also need to have their own myGov account.
If you don’t have a myGov account or a Centrelink online account, you’ll need to set them up.
You’ll need to get your supporting documents ready to help answer some of the questions in the claim.
You may need to prove your identity with us before you start your claim.
If you have a partner who’s also eligible for a card, they’ll need to submit their own online claim.
2. Make your claim
If you can claim online
If your Centrelink account is linked to myGov you can apply online.
To do this:
- Sign in to myGov.
- Select Make a claim or view claim status, then Make a claim.
- Select Concession Cards and follow the prompts to complete your claim.
If you can’t claim online
If you can’t claim a Low Income Health Care Card online, you can either:
- call us on the Youth and students line
- go to a service centre.
3. Track your claim
After you submit your claim online, you’ll get a receipt telling you:
- the ID number of your claim
- the date we estimate your claim will be complete
- a link to track its progress.
To track the progress of your claim online, sign in to myGov and select Make a claim or view claim status.
You can also do this on the Express Plus Centrelink mobile app.
We’ll send a message to your myGov Inbox to let you know the result of your application. If you don’t get electronic letters, we’ll send you a letter in the mail.
If we need more details we’ll ask you for them.
If you think we’ve made a mistake you can ask us to review our decision.
To do your business with us, create a myGov account and link it to Centrelink.
When you claim a payment or service, we’ll ask you for some documents to support your claim.