Starting your claim early

You can start your claim for JobSeeker Payment up to 13 weeks before your circumstances will change.

When you can start your claim

You can start your claim for JobSeeker Payment up to 13 weeks before your circumstances will change.

This could be if:

  • you’ll be working less hours and you meet the Income test
  • you know you’re going to lose your job
  • your JobKeeper payment will stop soon and you’ll lose your income.

When you start your claim we’ll ask if any of the following circumstances apply to you now:

  • you’re unemployed or on reduced hours
  • you’ll soon be unemployed or on reduced hours
  • you’re unable to work or study due to an illness or injury
  • your partner recently died.

If you’re claiming early, answer you’ll soon be unemployed or on reduced hours.

You can continue your claim and tell us the date you expect your circumstances to change.

What happens after you save your claim

After you save an early claim for JobSeeker Payment, you can see your claim in your Centrelink online account.

You’ll need to review the claim details and submit your claim to complete it. We’ll tell you when to do this.

Complete your claim

We’ll send you a notification 14 days before the date you told us your circumstances will change. This is so you can review and submit your details to complete your claim.

Go to your Centrelink online account through myGov to review and submit your claim to complete it. You can edit your details at this time if you need to.

We won’t process your claim until you’ve reviewed and submitted it. We’ll give you a receipt for your claim so you can track its progress, there’s no need to call us.

We’ll assess your claim as quickly as we can. We’ll let you know when your claim is finalised and what the outcome is.

You won’t get paid until you submit your claim and we assess it. Find out more about when you’ll get your first payment.

Track your claim

Use the claim tracker in your online account to see how your claim is progressing.

If your financial situation changes, you can withdraw your claim at any time.

Learn more about who can get JobSeeker Payment and what your commitments are if you get it.

Page last updated: 4 August 2020