Supporting documents
When you claim, we’ll ask you for some documents to support your claim for a payment or service.
What documents you need
As you complete your claim we’ll ask you to provide us with certain documents or information. We’ll tell you in the claim which documents you need to give to us. These are listed as required in your claim.
You’ll need to provide these documents before you can submit your claim. Having them ready will help you finish your claim and not delay the process. Call us if you're unsure which documents you need to give us.
Other documents you may need
You may need to give us other documents. These will be listed in the claim as supplementary. You’ll have 14 days after you submit your claim to submit these.
We may ask you for more information as we work through your claim and assess your circumstances. If this happens, we’ll put your claim on hold as we wait for these documents. You need to provide them within 14 days of our request or your claim may be rejected.
What are common documents
We've listed the documents and information we usually ask for. You may not need all of them. Your parents, your guardian or your partner may also need to provide some of these documents to support your claim.
| Documents | Details |
|---|---|
| Financial |
Documents you may need, include:
|
| Study |
Documents you may need, include:
|
| Employment/Work |
Documents you may need, include:
You may able to get some documents through your ATO online account. Read more about what you can do in your ATO online account, on the ATO website. |
| Living arrangements |
You don’t need to give us proof of your rental arrangements for:
This is due to coronavirus (COVID-19). We’ll let you know when you need to again. Documents you may need, include:
|
| Relationships |
Documents you may need, include:
|
| Residence details if you’ve lived outside Australia |
Documents you may need, include:
|
| Child care |
Documents you may need, include:
|
| Medical |
Documents you may need, include:
|
How to submit your documents
You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. Read more about how to submit your Centrelink documents online.
You can also give them to us by mail, fax, or by visiting a service centre.
Page last updated: 30 April 2020
This information was printed 26 May 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/international-social-security-agreements/how-claim-if-youre-australia/supporting-documents. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.