How it works

To get started, ask your community housing organisation or supported accommodation provider if they use the EVoR service.

You’ll need to give us proof of your rental arrangements to get rent assistance.

If they use the EVoR service

  1. Ask them to help you fill out a consent form.
  2. They’ll verify and update your rent amount details with us using the EVoR service.
  3. We’ll send you a letter letting you know when we have updated your rent amount details.

If they use the EVoR service, it means you both:

  • get the right amount of Rent Assistance with your Centrelink payment
  • don’t have to give us a Rent Certificate when your rent changes.

You should always check the rent details we have for you are right. If not, contact your community housing organisation or supported accommodation provider so they can fix it. They'll send us your updated rent details.

If they don’t use the EVoR service

If they don’t use the EVoR service, you’ll need to verify your rent details and tell us about any rent changes yourself.

Page last updated: 10 December 2020