Job Capacity Assessment

You may need to attend an assessment when you claim Disability Support Pension (DSP). If you already get DSP, you may need to do this as part of a medical review.

If we assess your claim under the general medical rules, we may ask you to attend a Job Capacity Assessment. If you need to attend, we’ll contact you.

You may also need to attend if you’re already getting DSP. This is so we can check if you still meet the DSP medical rules.

Most assessments are in person at a service centre. In some cases, your assessment may be by phone or video conference.

You don’t have to pay for this assessment.

What a Job Capacity Assessment is

This assessment helps us to understand:

  • how your condition affects your ability to work
  • any help you may need to get a job
  • if you’re medically eligible for DSP.

One of our qualified health professionals does the assessment.

They consider the medical evidence you provided with your claim. They may contact your treating doctors and health professionals to clarify information about your medical evidence.

What happens at the assessment

The assessor will talk to you about:

  • your conditions
  • your medical evidence
  • any barriers to work you may have
  • any recent assistance or rehabilitation you’ve had.

They’ll also talk to you about services to help you find and keep a job, if required.

You should allow up to an hour for your assessment.

After your assessment, the assessor writes a report about how your condition affects your ability to work.

What to bring to your assessment

There are things you need to bring to your assessment. This includes aids, equipment or assistive technology you use, such as hearing or visual aids. You should also bring any new medical evidence, if you haven’t already given it to us.

You can bring a relative, friend or an advocate for support, if you want.

What to do if you can’t attend your assessment

If you can’t attend your assessment, you must call us. You can contact us on the phone number we give you when we make the appointment.

Contact us before your assessment if you have:

  • difficulty attending in person, for example, because of mobility issues
  • special requirements.

For example, contact us if you prefer an assessor of a particular gender to interview you. This may be because of your cultural or religious beliefs.

What happens if you don’t attend your assessment

If you’re claiming DSP and you don’t attend, we may reject your claim.

If you’re already getting DSP, we may stop your DSP until you do attend, or cancel your DSP.

What happens after your assessment

We’ll let you know the outcome of your claim or medical review. You may also need to attend a Disability Medical Assessment. If you need to do this, we’ll let you know.

If you want a copy of your report, call our People with disability line. We’ll let you know if you need to make a formal Freedom of Information request.

If you have questions

If you have questions about your assessment, you can call our People with disability line. You can give us feedback or make a complaint, if you still have concerns.

Page last updated: 17 February 2020