How to claim

There are changes to the work test for Dad and Partner Pay. If we rejected your pre-birth claim because you didn’t meet the work test, you may be able to claim again. You can do this if all the following apply:

• your child’s expected date of birth or adoption was before 1 January 2020 in your pre-birth claim
• your child’s actual birth or adoption date is on or after 1 January 2020
• you think you’ll meet the requirements of the work test from 1 January 2020.

Steps to claim Dad and Partner Pay

1. 

    

   1. Get ready to claim

   The easiest way to claim is online. You need to nominate a start date no more than 50 weeks after your child’s birth or adoption. Read more about when to claim.

   To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

   You may need to confirm your identity with us before you start your claim.

   If you can’t claim online either:

   • print and complete the Claim for Dad and Partner Pay form
   • call us on the Families line
   • go to a service centre.
2. 

    

   2. Get your documents ready to claim

   You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

3. 

    

   3. Make your claim

   1. Sign in to myGov and go to Centrelink.
   2. Select Payments and Claims from the menu, then Claims, then Make a claim.
   3. Under Families, select Get started.
   4. Select Apply for Family Assistance (including Paid Parental Leave).
   5. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
   6. Submit your claim.

   When you're ready:

   Sign in to myGov

4. 

    

   4. Track your claim

   After you submit your claim online, you’ll get a receipt telling you:

   • the ID number of your claim
   • the date we estimate your claim will be complete
   • a link to track its progress.

   You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

   We’ll also let you know the result of your claim. We'll send a letter to either your:

   • myGov Inbox
   • Centrelink online account
   • Express Plus Centrelink mobile app.

   If you don't get electronic letters, we'll send you a letter in the mail.

   Your letter will show Approved, Rejected or Assessed. Assessed means you claimed before the birth or adoption of your child. I You need to submit your child’s proof of birth or proof of adoption when you first start caring for them.

   If we need more details we’ll ask you for them.

   If you think we’ve made a mistake you can ask us to review our decision.