How to claim

You can claim a Commonwealth Seniors Health Card once you’re Age Pension age. Complete the following steps to claim. Before you start, check if you can get it.

1: Commonwealth Seniors Health Card – guide to claim

We’ll guide you through the claim process.

Before you claim check that you’re eligible.

Keep in mind, you can’t get this card if you’re younger than Age Pension age or you get a payment from us.

2: Do you have a Commonwealth Seniors Health Card claim in progress?

3: You can track your claim for a Commonwealth Seniors Health Card

You may need to supply supporting documents to progress your claim.

To track your claim you can use either your:

If you’re eligible, the card will display in your digital wallet in the Centrelink Express Plus mobile app. We’ll also post it to you.

If you’re not eligible, we’ll let you know the result of your claim by sending a letter to your myGov Inbox. If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made a mistake you can ask us to review our decision.

Sign in to myGov

4: Are you claiming for yourself and your partner?

5: Claiming for yourself and your partner

We’re working on a combined online partner claim for Commonwealth Senior Health Card. We hope to have this available in the near future.

In the meantime, if you want to claim for yourself and your partner online, you’ll each need to submit your own claim. You and your partner can both follow the instructions in this guide to claim.

If you’d prefer to claim together, you can use the Claim for a Commonwealth Seniors Health Card form.

6: Do you want to claim online?

The easiest way is to claim online.

7: You can claim by form or phone

If you can’t claim online, you can do 1 of the following:

You don’t need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

8: After you claim by form or phone

We'll contact you if we need more details.

To track your claim you can use either your:

If you’re eligible, the card will display in your digital wallet in the Centrelink Express Plus mobile app. We’ll also post it to you.

If you’re not eligible, we’ll let you know the result of your claim by sending a letter to your myGov Inbox.  If you don’t get electronic letters, we’ll send you a letter in the mail.

If you don’t agree with our decision call the Older Australians line. If you still don’t agree, you can ask us to review our decision.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your CRN, select No.

11: Create a myGov account and link Centrelink to claim

To claim this card you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one.

Follow these steps.

  1. Go to myGov and select Create an account.
  2. Read the Terms of use. If you agree to the terms, select I agree.
  3. Enter your email address, then confirm this address using a code we email to you. Your myGov account must use a unique email address. You can’t use the same email for another myGov account.
  4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
  5. Create a password and 3 secret questions and enter answers.
  6. You’ve created your myGov account, select Continue to myGov.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

  1. In myGov, select Continue from the Government support for Coronavirus alert.
  2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
  3. Select Centrelink from your linked services.
  4. Select Make a claim or view claim status from your homepage.
  5. Select Get Started from the Concessions cards menu.
  6. Select Commonwealth Seniors Health Card.
  7. Answer the Eligibility check questions first.
  8. Start your claim and answer the questions about your situation.
  9. Review and confirm your claim.

Sign in to myGov

13: Create a myGov account and prove who you are to link to Centrelink

To claim this card you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one.

Follow these steps.

  1. Go to myGov and select Create an account.
  2. Read the Terms of use. If you agree to the terms, select I agree.
  3. Enter your email address, then confirm this address using a code we email to you. Your myGov account must use a unique email address. You can’t use the same email for another myGov account.
  4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
  5. Create a password and 3 secret questions and enter answers.
  6. You’ve created your myGov account, select Continue to myGov.

After you prove who you are through myGov by entering some details about you, you’ll get a CRN. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

  1. In myGov, select Continue from the Government support for Coronavirus alert.
  2. Select I need a CRN.
  3. Follow the prompts to enter your identity details.
  4. Enter information from your Medicare card.
  5. Enter some personal details and we’ll check them against our records.
  6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
  7. You’ll need identity details from one of these documents:
    • current Australian passport
    • Australian birth certificate
    • Australian citizenship certificate
    • Australian visa.

You’ll also need identity details from one of these documents:

You can now start your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to complete our identity requirements. You’ll need to give us an acceptable photo identity document as well as any other documents we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink older Australians line.

Sign in to myGov

15: How to claim after you create your myGov account and link to Centrelink

Once you’ve signed in to myGov and linked Centrelink, follow these steps:

  1. Select Centrelink.
  2. Select Make a claim or view claim status from your homepage.
  3. Select Get started from the Concessions Cards menu.
  4. Select Commonwealth Seniors Health Card.
  5. Answer the Eligibility check questions first.
  6. Start your claim and answer the questions about your situation.
  7. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Sign in to myGov

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and prove who you are to link Centrelink

We can check if you have a Centrelink Customer Reference Number (CRN) or create one. We’ll then create a Centrelink online account at the same time. You’ll need to prove your identity to do this.

Follow these steps:

  1. Sign into myGov.
  2. Select Continue from the Government support for Coronavirus alert. Then select I need a CRN.
  3. Follow the prompts to enter your identity details.
  4. Enter information from your Medicare card.
  5. Enter some personal details and we’ll check them against our records.
  6. We’ll create a Centrelink online account and link to myGov.

You’ll need identity details from one of these documents:

  • current Australian passport
  • Australian birth certificate
  • Australian citizenship certificate
  • Australian visa.

You’ll also need identity details from one of these documents:

Before you can submit a claim for payment, you need to complete our identity requirements. You need to give us an acceptable photo identity document at a service centre.

If you can’t prove your identify or get a CRN online, you can call us on the Centrelink older Australians link.

Sign in to myGov

19: How to claim after linking Centrelink to your myGov

Once you’ve signed in to myGov and linked Centrelink, follow these steps:

  1. Select Centrelink.
  2. Select Make a claim or view claim status from your homepage.
  3. Select Get started from the Concession Cards menu.
  4. Select Commonwealth Seniors Health Card.
  5. Answer the Eligibility Check questions first.
  6. Start your claim and answer the questions about your situation.
  7. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Sign in to myGov

20: Sign in to myGov and make a claim

Follow the next steps:

  1. Sign in to myGov and go to Centrelink.
  2. Select Make a claim or view claim status from your homepage.
  3. Select Get started from the Concession Cards menu.
  4. Select Commonwealth Seniors Health Card.
  5. Answer the Eligibility check questions first.
  6. Start your claim and answer the questions about your situation.
  7. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to submit your claim.

Sign in to myGov

21: Sign into myGov and link to Centrelink with your CRN to claim

To claim a Concession card online you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these steps:

  1. Sign in to myGov then select Continue from the Government support for Coronavirus alert.
  2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
  3. Select Centrelink from your linked services.
  4. Select Make a claim or view claim status from your homepage.
  5. Select Get Started from the Concession Cards menu.
  6. Select Commonwealth Seniors Health Card.
  7. Answer the Eligibility Check questions first.
  8. Start your claim and answer the questions about your situation.
  9. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Sign in to myGov

22: After you claim

After you submit your claim online, you’ll get a receipt telling you your claim ID.

To track your claim you can use either your:

If you’re eligible, the card will display in your digital wallet in the Centrelink Express Plus mobile app. We’ll also post it to you.

If you’re not eligible, we’ll let you know the result of your claim by sending a letter to your myGov Inbox. If you don’t get electronic letters, we’ll send you a letter in the mail.

If you don’t agree with our decision call the Centrelink older Australians line. If you still don’t agree, you can ask us to review our decision.

Sign in to myGov

Next: How to manage your card

Your options and obligations for a Commonwealth Seniors Health Card.

Page last updated: 8 February 2021