How to claim
You can claim a Commonwealth Seniors Health Card once you’re Age Pension age. Complete the following steps to claim. Before you start, check if you can get it.
Steps to claim Commonwealth Seniors Health Card
1. Get ready to claim
The easiest way to claim is online.
To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.You may need to confirm your identity with us before you start your claim.
If you can’t claim online, you can do 1 of the following:
The card will only cover one person. If you have a partner who is eligible, they’ll need to submit their own online claim. Or, you can both claim on the same paper claim form.
- print and complete the Claim for a Commonwealth Seniors Health Card form
- print and complete the Re-claim for a Commonwealth Seniors Health Card form if you had a card and we cancelled it less than 26 weeks ago
- call us on the Older Australians line
- go to a service centre.
2. Get your documents ready to claim
You’ll need to get some supporting documents ready to help answer some of the questions in the claim.
3. Make your claim
- Sign in to myGov and go to Centrelink.
- Select Payments and Claims from the menu, then Claims, then Make a claim.
- Under Concession Cards, select Get started.
- Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
- Submit your claim.
When you're ready:
4. Track your claim
After you submit your claim online, you’ll get a receipt telling you:
- your claim was submitted
- the ID number of your claim
- the date we estimate your claim will be complete
- a link to track its progress.
We’ll also let you know the result of your claim. Depending on how you claimed, we’ll send a letter to either your:
If you don't get electronic letters, we'll send you a letter in the mail.
If we need more details we’ll ask you for them.
If you think we’ve made a mistake you can ask us to review our decision.
To do your business with us, create a myGov account and link to Centrelink.
When you claim, we’ll ask you for some documents to support your claim for a payment or service.
Page last updated: 12 March 2020
This information was printed 4 July 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/commonwealth-seniors-health-card/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.