Nominate someone to deal with us

If you get a Department of Veterans’ Affairs (DVA) payment and you're in residential care or get a Home Care Package, you can choose a nominee to deal with us for you.

From 5 December 2020, there are changes to nominee arrangements for Centrelink and aged care. This may affect you if you:

  • need or have someone to act on your behalf for your aged care costs or Centrelink payments and services
  • don't get a DVA payment.

Read more about these changes.

What they can do

Your nominee can:

  • get details from us about your aged care costs
  • give us details about your income and assets
  • get letters from us.

When we send a letter to your nominee, you’ll get one too. If your nominee is your power of attorney, we won’t send you the letter.

How to appoint one

You can appoint a nominee by completing the Aged Care Request for a nominee for DVA customers form.

You still need to complete the form if you have any of the following:

  • Enduring power of attorney
  • Guardianship order
  • Appointment of enduring guardian
  • Financial management order.

If you change your mind

You can change your nominee at any time.

To appoint a new one, complete the Aged Care Request for a nominee for DVA customers form.

Page last updated: 13 November 2020