Why you might get a letter
If the information we get is different, we may send you a letter asking you to contact us. We’ll send the letter to your myGov inbox or by mail.
There might be a difference if you got income from an income stream and didn’t tell us. This could mean we paid you the wrong amount.
What you need to do
If we send you a letter, please phone the number on it within 28 days. You can call between 8 am and 5 pm Monday to Friday, excluding public holidays.
When you call, we’ll ask you about your income streams. So make sure you have your income stream information with you. This includes the income stream schedule for each product you have.
We use the information you give us to confirm your income stream information.
Even if you’ve stopped getting payments from us, you still need to call us. This is so we can check you haven’t been overpaid in the past.
If you need more time, call us to let us know. We can talk about an extension to provide your information.
How to return documents to us
If we ask you to give us supporting documents, you can upload them online using either:
Read our guide to uploading your Centrelink documents online.
If you can’t give submit them online, you can send them to us at:Services Australia
Reply Paid 83340
Canberra BC ACT 2610
What happens next
If we don’t hear from you
You need to call us within 28 days of getting your letter. If you don’t, we’ll update your income details with the information your providers have given us.
We may also contact other organisations to get information about your income stream products.
If we’ve paid you the right payment and amount
There will be no change to your payment. You won’t need to do anything else for your review.
But, you should make sure you keep your income stream details up to date.
If we haven’t paid you the right payment or amount
We’ll confirm what you should have got and what your future payments will be.
If we’ve overpaid you, you may need to repay money. If so, we’ll send you a letter explaining:
- why you owe money
- how much you owe
- when you need to repay it
- how you can repay it.
Read more about Centrelink debts and overpayments.
If you disagree with the outcome, you can ask for a review at any time. You can ask for this even if you’ve started paying us back. You can also ask us to pause your repayments until our review is complete.
Read more about reviews and appeals.
How to get help
If you need help with your compliance review, call the phone number on your letter. Please make sure you have your income details ready.
You can also give permission for someone else to deal with us on your behalf.
We can offer you support
We can help if you’re in crisis. This includes if you’re in severe financial hardship, recovering from a disaster or need special help.