If the linking service can’t match your identifier

What to do if the PRODA linking service can’t match your healthcare identifier when you try to link to HPOS.

If your identifier doesn’t match when you search for it, we can link it for you. We’ll need more details from you.

In the PRODA linking service:

  • Select Request help finding this number from a service officer
  • Enter the details of the identifier that is not matching
  • Select Submit.

Our staff will review this and link your service manually.

We’ll contact you, using your PRODA contact details, if we need more information.

The additional HPOS functions will appear when you select the Go to service option on the HPOS tile.

Page last updated: 10 December 2021.
QC 53714