How to claim

If you submitted your claim on or before 30 September 2024, your claim will be assessed and finalised.

Wait to hear from us

Once we receive your claim and all supporting evidence, we’ll try and get back to you as soon as possible. The assessment process can be complex and takes time, and we often need additional information when we assess your claim. The claim may take longer to assess if we need to consult with any of the following third parties:

• an external medical officer
• an expert legal panel.

You don’t need to contact us during this time. We’ll contact you if we need more information.

You’ll get claim status updates through myGov if you submitted your claim online and have myGov notifications enabled. If you sent us your claim by email, mail or via a Service Centre, you’ll get claim status updates by mail.

We’ll let you know the outcome

If we approve your claim, we’ll send you a deed to accept. You’ll receive this as a letter in the mail. You’ll have 6 months to decide if you’re going to accept, decline or request a review of an offer of compensation.

Once you accept, we can pay you the amount we’ve agreed on.

If your claim isn’t approved, we’ll write to you to let you know. You can ask us for a review of the decision. Your letter will explain how to do this.

If you need help, call the COVID-19 Vaccine Claims Scheme.