How to claim

Complete these steps to make a claim under the COVID-19 vaccine claims scheme.

Before you start a claim, check who can get it to see if you’re eligible to make a claim under the scheme. You may wish to talk to your doctor about whether you’re eligible.

Claim for someone else

If you’re acting on behalf of someone else, you need to submit the claim using all of the following forms:

You need to send us your forms and proof by:

Step 1 - get ready to claim

Before you claim, make sure you have all of the following ready:

  • proof you were admitted to hospital
  • how you calculated the amount you’re claiming
  • proof to support the amount you’re claiming.

If you weren’t admitted to hospital, find out what documents you need.

You can also give us a brief outline of what happened from your perspective to help us assess your claim.

Step 2 - get your COVID-19 vaccine claims scheme medical report

Your doctor needs to complete a COVID-19 vaccine claims scheme medical report so you can submit it with your claim. Remember to take your documents when you see your doctor.

Step 3 - submit your claim

If your Medicare online account is linked to myGov you can submit your claim online.

To do this:

  1. Sign in to myGov.
  2. Select Make a claim, then Make a COVID-19 vaccine claim.
  3. Follow the prompts.

Sign in to myGov

You can also submit your claim using the Express Plus Medicare mobile app.

If you can’t go online or aren’t eligible for Medicare, you can complete the COVID-19 vaccine claims scheme application form.

You need to send us your forms and supporting documents by:

You’ll get claim status updates through myGov if you submitted your claim online and have myGov notifications enabled. If you sent us your claim by email, mail or via a Service Centre, you’ll get claim status updates by mail.

Step 4 - wait to hear from us

Once we receive your claim and all supporting evidence, we’ll try and get back to you as soon as possible. The assessment process can be complex and takes time, and we often need additional information when we assess your claim. The claim may take longer to assess if we need to consult with any of the following third parties:

  • an external medical officer
  • an expert legal panel.

You don’t need to contact us during this time. We’ll contact you if we need more information.

Step 5 - we let you know the outcome

If we approve your claim, we’ll send you a deed to accept. You’ll receive this as a letter in the mail. You’ll have 6 months to decide if you’re going to accept, decline or request a review of an offer of compensation.

Once you accept, we can pay you the amount we’ve agreed on.

If your claim isn’t approved, we’ll write to you to let you know. You can ask us for a review of the decision. Your letter will explain how to do this.

If you need help, call the Australian Immunisation Register.

Page last updated: 6 February 2024.
QC 55964