How to get help with proof

Find out what to do if you’re having trouble getting proof of your COVID-19 vaccinations, and how to store and update your proof on your device.

There’s help available to get proof of your COVID-19 vaccinations.

We have instructions to help with storing and updating your proof on your device.

Get help updating your immunisation history statement if your vaccination isn’t showing or there’s an error.

Find help linking Medicare to myGov if you get an error message.

There’s help adding overseas vaccinations to the Australian Immunisation Register (AIR) so you can get proof of those vaccinations.

Page last updated: 3 March 2022