What happens to your money
Your payment amount will not change but it will be paid to your payment nominee in a different way.
Between 50% to 70% of your payments and 100% of any advance and most lump sum payments will go to your enhanced Income Management account. This money can be accessed with a SmartCard.
The rest of your payment goes to your payment nominee’s normal bank account.
If you have a payment nominee, we issue your payment nominee a SmartCard.
If you want to cancel a payment nominee
If you want to cancel your payment nominee arrangement or want more information about your nominee arrangement, you should call us on your regular payment line.
Reviews and appeals
If you do not agree with a decision we make, you have the right to appeal. Read about reviews and appeals.