Home care is for older Australians who need care services to remain living independently at home. The Australian Government funds home care through the Home Care Packages Program.
You can use the Aged Care Provider Portal (ACPP) to do business with us.
You can access the ACPP with an individual or organisation Provider Digital Access (PRODA) account. If you don’t have an account, register for PRODA online.
Submit a claim to us using either of these digital claiming channels:
- Aged Care Provider Portal (ACPP).
- Integrated business-to-government (B2G) software purchased through an independent software developer.
Read the steps to claim a Home Care Package Subsidy in the ACPP.
Find out what you need to know before making a Home Care Package Claim.
We review home care fees every month to check all details are correct and make sure you’re paid correctly.
Read about review of home care aged care fees.
If a care recipient leaves your care, there are rules about reporting departure dates, referrals and returning Commonwealth unspent amounts.
Read information for aged care providers when a care recipient leaves home care.
A Home Care Account is created for each care recipient who gets government-subsidised home care.
We have information about how to:
- view the Home Care Account balance
- check Home Care Account closure date.
Read about managing Home Care Accounts for aged care providers.
Approved providers can receive supplements and subsidies to provide aged care.
Read about supplements and subsidies.
You can read steps on how to use the Aged Care Provider Portal to do business with us including how to:
- claim
- finalise a claim
- view historical care data and subsidy adjustments
- view home care payment statements
- register and update bank details
- manage home care recipient events
- manage departures.