Support at Home Program for aged care providers

Claiming Support at Home

Submit a claim to us using either of these digital claiming channels:

Aged Care Provider Portal (ACPP).
Integrated business-to-government (B2G) software purchased through an independent software developer.

Read the steps to claim for Support at Home services in the ACPP.

Before making a Support at Home Claim

Find out what you need to know before making a Support at Home claim.

Care recipient budgets

Care recipients are allocated a funding amount based on their Support at Home (SaH) classification.

Once a Service provider registers a care recipient’s entry in the ACPP, you can view the recipient’s budget.

To view Current and Historical budgets for an individual care recipient in ACPP, navigate to the care recipient profile and then either:

Key 'budgets’ in the Quick find, select the Current or Historical budgets option and then select Go or,
from the Main menu (Hamburger button), select Current budgets or Historical budgets from the dropdown.

The rollover button will only display if it is within 60 days of the end of quarter, there are no claims pending approval and should only be selected if all claiming has been completed for the quarter.

Support at Home departures

If a care recipient leaves your care, there are rules about reporting departure dates. You can manage Support at home departures for your care recipients using the Aged Care Provider Portal (ACPP).

Read information about Support at Home departures.

Care management accounts

Each Support at Home service provider will have a Care management account. Service providers are paid from this account on a payment in arrears basis.

Care recipients who receive ongoing services will have 10% of their quarterly budget automatically moved to their service providers care management account each quarter. Any unspent Care management funds will be rolled over automatically to the next quarter, with no limit.

At the end of the financial year any unspent Care management funding will rollover to the next financial year. This rollover amount is limited to the value of the fourth quarter’s calculated budget amount.

This rollover will occur 61 days after the end of the fourth quarter. Using the ACPP, service providers will be able to manually rollover the budget earlier (within 60 days after the end of the quarter) if they have submitted all their claims for the period by:

Navigating to the Current budget as outlined in Care recipient budgets.
Selecting the status hyperlink for the Care management account to view the Budget details screen.

Supplements

Supplements are calculated for eligible care recipients and automatically added to their budgets. These additional supplement budget amounts can be used to fund approved services delivered to care recipients. Any additional Supplement amounts added will display in the applicable budget with the name of the supplement and the amount calculated.

Supplements eligible under Support at Home:

Oxygen supplement
Enteral feeding supplement
Veterans’ supplement

Service providers can claim invoices for services delivered that they are eligible for under each Support at Home classification. Learn more about the Support at Home service lists by visiting the Department of Health, Disability and Ageing website.

Using the ACPP

You can read steps on how to use the Aged Care Provider Portal to do business with us including how to:

claim
finalise a claim
view historical care data and subsidy adjustments
view Support at Home payment statements
register and update bank details
manage Support at Home recipient events
manage departures.

Claim for Support at Home services

Submit a Support at Home claim using the Aged Care Provider Portal (ACPP).

Support at home departures

Manage Support at home departures for your care recipients using the Aged Care Provider Portal (ACPP).

Supplements and subsidies

Steps to register supplements and subsidies for Support at Home.