Home care

The Australian Government funds home care through the Home Care Packages Program. It provides aged care services to people in their own home.

Complete aged care means assessments using a digital form

Your clients can now complete their aged care means assessments using a digital form. Please tell your clients to fill out the Aged Care Calculation of your cost of care form online and print, sign and send it.

Care recipients need at least the following 2 assessments to access the Home Care Package:

For an approved provider to claim subsidies, a care recipient also needs a Home Care Package assigned by the Department of Health and Aged Care.

You can also use the Aged Care Entry Record form - AC021 form to tell us if they:

  • have entered permanent residential care
  • are receiving a Home Care Package.

How we calculate fees for home care

You can ask people receiving government-subsidised home care to pay a basic daily fee. You can also charge an income-tested care fee if their income is above a certain level.

The following fees may apply to people who get a Home Care Package:

  • a basic daily fee
  • an income-tested care fee
  • amounts for additional care and services.

Find out more about charging for Home Care Package services on the Department of Health and Aged Care website.

Hardship

If someone in your care is having trouble paying care costs, or experiencing financial hardship, they may be eligible for financial hardship assistance.

You may get a hardship supplement on their behalf to help cover their care costs.

My Aged Care

Your care recipients can estimate their aged care fees and charges on the My Aged Care website. They can also call My Aged Care on 1800 200 422 or talk to someone at one of our service centres.

Page last updated: 7 July 2022