Help for Centrepay businesses to identify and resolve issues

Published: 31 March 2026

We have help and support for Centrepay businesses to understand and meet their obligations.

As an approved Centrepay business, you must:

  • keep accurate records for goods and services provided
  • monitor customer accounts for any incorrect deductions
  • get consent from customers to set up deductions for them by completing the Centrepay deduction authority.

Meeting your obligations is important to lower the risk of non-compliance and protect your customers.

Learn more about help and support for Centrepay businesses.

Page last updated: 31 March 2026.
QC 83896