Getting a personalised SmartCard
If you are new to enhanced Income Management, you will get a personalised SmartCard in the mail.
When you get your personalised SmartCard, you need to activate it. Follow the instructions included with your personalised SmartCard.
Getting a temporary SmartCard
You can access a temporary SmartCard if:
- your SmartCard is lost, stolen or damaged
- you are waiting for your personalised SmartCard to arrive in the mail.
If you go to a service centre
You can get a temporary SmartCard from one of these service centres in New South Wales:
- Bankstown
- Campsie.
If you get your temporary SmartCard from a service centre, we will activate it for you. Then you can use it straight away.
You will get a new personalised card in the mail. You will use your temporary SmartCard until you get your personalised SmartCard.
The temporary SmartCard will stop working once you activate your personalised SmartCard.