Getting help with your enhanced Income Management account and SmartCard

You access your enhanced Income Management account with a SmartCard.

We can help you with:

• getting a new or replacement card
• activating your SmartCard
• checking your balance
• setting up direct debits
• transferring money from your enhanced Income Management account
• setting up your access to the online portal
• setting up the SmartCard eIM app
• fixing any problems with the SmartCard
• reporting a lost or stolen SmartCard.

For help managing your enhanced Income Management account and SmartCard online, watch our how-to video series.

For more information:

• call the SmartCard eIM hotline
• go to the SmartCard website
• visit a service centre.