The last few years have brought about a lot of change that no one could have predicted. We couldn’t have anticipated how critical our vision for improved services would prove to be. Our guiding principles about making things simple, being helpful and respectful and transparent in all of our dealings, have been the foundation of our successes.
Now with a further call for innovation, we are aiming higher and refreshing our efforts for progress.
Our continued aim is to make government services even simpler for our customers. Here, we will provide an all-encompassing, what we call Progress 360, view of our work. We will showcase how we are modernising and rapidly uplifting our business and service delivery.
Our recent improvements
Emergencies can happen at any time, so we’re prepared to respond 24 hours a day, 7 days a week.
We’re harnessing the latest technology to help flood affected Australians.
Mobile Service Centres (MSCs) have become an integral part of our face-to-face service delivery, reaching customers in rural and regional Australia.
Heart-warming customer and staff stories from our floods response.
Services Australia staff dig deep to raise funds for national charities.
Ways we’re improving
We’re improving our services so our customers have easy access to the support they need.