We’ve seen rapid change in the Australian community over the past year. We couldn’t have anticipated how critical our vision for better service would prove to be.
We’re an agency with the capacity to do things differently. With enhanced online services and continuous improvements across our channels, we’re working to improve the lives of Australians every day.
Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services for you every time.
Watch our Services Australia vision video to find out about the different ways we’re modernising the way we work.
Our most recent improvements
Improved access to aged care services
We’re making it easier for older Australians to find out about their aged care options.
Making it simple
We’re improving our services so our customers have easy access to the services and support they need.
Providing helpful services
We’re providing helpful services by having supportive staff who provide advice based on our customers’ needs.
Creating a respectful space
We’re providing a welcoming environment with staff that listen, and service options that respect our customers’ time and situation.