Everyday progress

We’re making government services simple so our customers can get on with their lives.

Everything we do comes down to one word - progress.

We’re building our service delivery around the experiences Australians told us they care about—experiences that are simple, transparent, respectful and helpful.

We’re modernising our systems so our customers can connect with us easier.

We’ve changed the way we serve our customers at service centres. We’re putting the person before the process to give people choice, so they can choose what’s right for them.

The last few years have brought about a lot of change that no one could have predicted. We couldn’t have anticipated how critical our vision for improved services would prove to be.

We haven’t stopped changing things up. We’re making progress everyday. Here are the stories of how we’re making government services simple so people can get on with their lives.

Our recent improvements

Ways we’re improving

Page last updated: 21 November 2022