Changes at Services Australia showcases how we’re making government services simple so people can get on with their lives.

You can subscribe to the newsletter to keep up to date with how we’re:

• improving our services so customers have easy access to the support they need
• modernising our systems so customers can connect with us more easily
• working with community groups so all Australians feel supported
• implementing and embedding the recommendations of the Robodebt Royal Commission.

This quarter, I’m pleased to share how we’ve used feedback from the community to improve our social work services, including recruiting more social workers. We know better access to our social work services gives certainty and support to people when they need it most.

Our remote servicing teams are now better equipped to meet the needs of 335 remote communities, providing faster, more efficient customer service.

One of our senior leaders took part in our Service Delivery Immersion program. The program gives participants the opportunity to see first-hand how our services are delivered in the community, and how our people make a difference to the lives of Australians. It’s all part of our commitment to put customers at the heart of everything we do.

Make sure you subscribe to get updates on the changes we’re making to deliver more simple, helpful, respectful and transparent services.

David Hazlehurst
Chief Executive Officer
Services Australia