Composing mail and managing notifications

How to send messages from your HPOS mailbox and manage notifications.

Sending messages

To start sending messages in HPOS, first follow these steps:

  • select Messages from the main menu
  • select My mailbox or My organisation(s) mailbox
  • [for My organisation(s) mailbox only] search or select the relevant organisation/site name or identifier from the Organisation drop down list
  • select Compose new mail
  • select the recipient from the drop down list
  • enter a subject in the subject field.
  • enter a message in the text field.

The maximum length of your message can only be 4,800 characters (including spaces).

To attach a file to your mail, follow these steps:

  • select Choose File
  • search for and select the file on your computer or network
  • select Open
  • select Add File to attach the selected file to the message.

To remove the file, select Remove.

When you’ve finished composing your message:

  • select Send
  • if you choose not to send the message, select Cancel - the text you entered won’t be saved.

Managing notifications

It’s important to manage your HPOS Messages notifications to make sure you’re alerted of incoming mail and outstanding statements.

We’ll send notifications to your personal email address to alert you to new mail received in HPOS Messages. To receive these notifications you must provide an email address and set the frequency of notifications.

You can choose to have notifications delivered either:

  • immediately, as new mail arrives in HPOS
  • daily
  • weekly.

Setting up notifications

When you first log on to HPOS, you’ll be asked to set up notifications. You can also set up or change your notifications later.

Health professionals must set up their own notification preferences in HPOS. A delegate cannot do this on behalf of a health professional.

Changing notification settings

When accessing HPOS on behalf of a PRODA Individual follow these steps:

  • select Messages from the main menu
  • select My mailbox
  • select Settings, adjust preferences
  • select Submit.

When accessing HPOS on behalf of a PRODA Organisation follow these steps:

  • select Messages from the main menu
  • select My organisation(s) mailbox
  • select the relevant organisation from the ‘Organisation’ drop down
  • select Settings, adjust preferences
  • select Submit.

You can find notification settings for each organisation in the Organisation drop down menu.

Page last updated: 9 June 2023.
QC 64979