We have resources you can use when you're helping someone to access our payments and services.
These include communication products such as posters, fact sheets and social media tiles. We recommend you return to this page often to make sure you use the current versions with your community.
We have guidance on accessing our services.
We have specialists who can help you, including
- talk to our social workers
- talk with a Financial Information Service Officer
We also offer help for those who:
- are homeless
- are in crisis or need special help, for example they’re in severe hardship or recovering from a disaster
- are affected by family and domestic violence
We have translated information in multicultural and Indigenous Australian languages and interpreter services.
Read about our specialist officers to see how they can help your community:
- Indigenous Service Officers
- Social workers
- Community Engagement Officers
- Financial Information Service Officers
- Multicultural Service Officers
- Interpreters and translators
- Grandparent, Foster and Kinship Carer Advisers
- Farm Household Case Officers
- Aged Care Specialist Officers
- Community Partnership Specialist Officers.
Our Service Finder can help people in your community find services in their area. You can use Payment Finder to see what payments they might be eligible for.