You may not need a replacement SmartCard if yours isn’t working.
Before asking us for a new card, check:
- you have money in your enhanced Income Management account
- you entered the right PIN or CVV number
- your card is activated and hasn’t expired
- you haven’t reached your daily spend limit
- tap to pay is turned on if you’re trying to use it.
If you are still unsure about whether you need a new card, read more about managing your SmartCard.