Centrepay priority reform areas

The changes we’ve made will improve the efficiency and integrity of Centrepay. To achieve this, we’ve done all the following:

reviewed Centrepay policy and contracts
reduced the number of Centrepay service reasons
updated the business application and onboarding process
strengthened compliance processes
improved the complaints process.

Centrepay policy reform

We’re changing the Centrepay Policy and Terms and Procedural Guide. From 3 November 2025, they will be called the Terms of Use and Policy for businesses.

Centrepay service reasons reform

We’ve made changes to Centrepay service reasons focussing on improving customer protections and reducing the risk of financial harm.

Centrepay business reform

We’ve updated Centrepay business approval and onboarding processes for new applicants.

Centrepay compliance reform

We’re strengthening our Centrepay compliance processes to better protect and support customers and businesses.

Centrepay complaints reform

We’re improving Centrepay complaints and introducing Centrepay complaints specialists to help businesses and customers resolve issues.

Centrepay priority reform areas

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