Centrepay priority reform areas

The changes we’ve made will improve the efficiency and integrity of Centrepay. To achieve this, we’ve done all the following:

We’ve both a Terms of Use and Policy for businesses.

We’ve made changes to Centrepay service reasons focussing on improving customer protections and reducing the risk of financial harm.

We’ve updated Centrepay business approval and onboarding processes for new applicants.

We’re strengthening our Centrepay compliance processes to better protect and support customers and businesses.

We’ve improved Centrepay complaints and introduced Centrepay complaints specialists to help businesses and customers resolve issues.

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