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Policy and contracts
We propose to improve Centrepay policy and contracts by:
- removing high-risk goods and services
- withdrawing service reasons that don’t suit regular bills
- making contracts clearer so businesses understand their obligations and responsibilities
- making contracts easier to enforce and take action on, if businesses don’t comply
- improving safeguards like deduction end dates and target amounts
- updating the business application and approval process so it’s tailored to different service reasons
- introducing new requirements for business complaint and feedback processes.
Giving us feedback
On 31 March 2025, we began a second round of public consultation.
This round of consultation invited input and feedback from businesses, customers and the broader community on the proposed Centrepay changes. This feedback will contribute to the final Centrepay reform.
General feedback
If you’re a customer, please contact us through Centrepay complaints and feedback.