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We have a Terms of Use and Policy for businesses that you must read.
Letting you know about the changes
We’ve contacted all businesses about the changes to Centrepay.
We’re giving businesses and customers time to adjust to the changes with a transition period.
Terms of Use and Policy
All businesses should make themselves aware of the Centrepay Terms of Use and Policy for businesses and what they mean for their business.
How this applies to your business
The transition period started on 3 November 2025.
There will be changes to service reasons.
Businesses no longer eligible
If your business no longer meets the eligibility for Centrepay under the new Centrepay Terms of Use, we will support you to move off the program.
Starting from 3 November 2025, your business has a 12-month transition period to move off Centrepay.
During this time, you can’t set up new deductions or increase existing deductions. This includes restarting deductions that have finished or cancelled deductions.
During the transition period, your business needs to:
- contact customers to discuss alternative payment arrangements
- at the customer’s request, return any credit held with your business.
The transition period ends on 1 November 2026. From this date, your business’s access to Centrepay and all remaining deductions will cease.
Businesses continuing to remain eligible
If your business is still eligible for Centrepay, you need to know about the following changes.
Summary of changes
The range of changes are:
- introduction of mandatory deduction conditions including target amounts or end dates
- if applicable, all new deductions must include these conditions
- using a mandatory Deduction Authority form
- a standardised business transaction fee of $0.99 per Centrepay transaction
- an improved complaints process
- a strengthened compliance strategy.
Deductions in place prior to 3 November 2025 need to have the relevant mandatory condition added by 4 May 2026. You won’t need to obtain new consent from customers to do this.
Accepting the new Centrepay Terms of Use and Policy for businesses
If your business continues to use Centrepay from 3 November 2025, we consider this to be acceptance of the new Centrepay Terms of Use and Policy for businesses. This is in line with continued use of Centrepay as defined in the Clause 7 (Variation) in the existing Centrepay Policy and Terms (Version 3.0).
Mandatory conditions
Mandatory conditions need to be added to most service reasons. This can be added by the business or the customer.
The specific mandatory conditions for each service reason are set out in Schedule 1 of the new Centrepay Terms of Use. You should familiarise yourself with the specific conditions for each service reason and consider how it will affect your business’s use of Centrepay.
Conditions include:
- mandatory target amounts - the total amount payable for each deduction
- mandatory end dates - the final date applied to each deduction
- deduction limits - the maximum amount of each fortnightly deduction.
A deduction will automatically stop once it reaches its target amount or end date.
If a customer wants to continue getting goods and services, a new deduction must be started, with the appropriate mandatory condition added. To do this, the customer can either verbally agree to the deduction authority read out over the phone by the business or submit a Centrepay deduction authority form.
New term for overpayment
The new term for overpayment is incorrect payment.
You can read more about this in the new Terms of Use.